Effective Sales & Negotiation

Whether selling face to face or over the telephone, Amber Development offer a range of courses designed to make your sales people more effective and improve results.

Building on over 25 years of experience these courses teach tried and tested techniques to simplify the sales process and avoid common mistakes and pitfalls.

Effective Telephone Selling

Selling over the telephone can sometimes be more difficult than face to face selling due to the lack of visibility between salesperson and customer.

This course includes:

• Cold Calling Techniques
• Quick Rapport Building
• Questioning Techniques
• Getting Past the Gatekeeper
• Objection Handling
• Voicemail Message Techniques
• Closing the Sale

Effective Face to Face Selling

When seeing a customer face to face we have a wider range of options available to us, but we also need to be more flexible in our approach. This means we can make the most of all available resources.

This course includes most of the elements included in the telephone selling course and also includes additional elements, such as:

• Effective Communication
• Working With Different Personality Styles
• The Sales Process and Buyer Transition
• Objection Handling
• Sales Presentation Techniques
• Closing Techniques
• Relationship Building
• Account Management

Effective and Ethical Negotiation

At some stage every sale will reach a point of negotiation - whether it is agreeing price, delivery or specification.

This course teaches how to negotiate both effectively and ethically. Poor negotiation techniques can result in the loss of a sale and a breakdown in customer relationship. Whereas effective and ethical negotiation will result in increased sales, increased profits, enhanced customer relationships and repeat business.

This Course includes:

• The Basis And Concept Of Negotiation
• Identifying Needs
• Looking For Tradables
• Low Cost and High Value Movement
• Going Beyond the Win-Win
• Avoiding Compromise
• Securing Future Contracts

Training grants of up to £10,500 may be available for these courses. Contact Us for more information.

For more details on all the courses offered by Amber Development and how they can impact your organisation please Contact Us.