Effective Conflict Resolution

Conflict in the workplace often seems to be unavoidable. However, if conflict remains unresolved it can lead to stress, sickness, poor performance and a lack of professionalism.

When conflict is resolved effectively it can lead to personal and professional growth - not only solving the problems that have been brought to the surface, but also add additional benefits that you might not at first expect.

This course teaches:

• Conflict Avoidance
  Identify the situations that lead to conflict and deal with them before conflict arises. Prevention is better than cure.
• Making a Paradigm Shift
  Can you really look at a situation from someone else’s viewpoint?
• Identifying True, Perceived and Felt Needs
  When emotions get involved the real situation can often be confused by feelings.
• Agreeing to Agree
  Strategies to put in place to agree to resolve the conflict.
• Looking Beyond the Conflict
  What impact is conflict having on the rest of the team? What happens after conflict is resolved?

This course teaches proven techniques from NLP and Non-Violent Communication to resolve conflict effectively and quickly whilst protecting the integrity and dignity of all involved.

For more details on all the courses offered by Amber Development and how they can impact your organisation please Contact Us.