Effective Communication

We all need to communicate all of the time. But how do we do it effectively?

How do you ensure that we are being understood? How do we make certain our audience is really listening to what we have to say? And how do we guarantee they will remember what we said after we have finished?

Effective Communication

A growing number of people are regularly requested to give presentations or attend face-to-face client meetings. Although your product or topic knowledge may be enviable, do you really know how to communicate what you know?

The following are just some of the topics covered on this course.

• Personality Types
  Have you ever noticed that you seem to get along with some people instantly, yet with others it can take a long time? When you start to understand the different personality types and how they work together you can break down barriers to communication very quickly.
• Listening Styles
  We all like to receive information in different ways. If we can identify how people listen and use that style when we communicate, the effectiveness of our communication dramatically increases.

• Body Language
  Over half of what we communicate comes from our body language. By learning how to use our gestures, position and expressions as part of our overall communication strategy we can ensure we are fully understood. Also, by learning to read other people’s body language we can see beyond the words people use.
• Empathy
  The secret of effective communication is empathy. By learning techniques such as ‘pacing and leading’ we can quickly ‘get in step’ and build rapport with our listeners.

Effective Telephone Communication

When we communicate with others, 55% of our communication comes from body language alone. Over the phone, things like facial expressions, hand gestures and body positioning offer us no assistance. So how do we communicate effectively on the telephone when over half of our resources are not available to us?

This course teaches the essential skills required to ensure that each communication achieves the desired outcome. It includes:

• Open and closed questioning techniques
• How to build rapport quickly
• The use of empathy
• How to successfully conclude each call

This course is suited to any organisation where telephone communication is important and will benefit a variety of roles including sales, customer care and help desk.

For more details on all the courses offered by Amber Development and how they can impact your organisation please Contact Us.